Privacy Policy

1. Information We Collect

Information you provide:

• Account registration data (name, email address, password)
• Profile information (bio, profile photo, skills, service area)
• Job listings and bid details
• Payment information (processed securely via Stripe — we do not store card numbers)
• Communications with other users through our messaging system
• Reviews and ratings you submit
• Identity verification documents (for contractors)

Information collected automatically:

• Log data (IP address, browser type, pages visited, time spent)
• Device information (device type, operating system, unique identifiers)
• Location data (when you use location-based features)
• Cookies and similar tracking technologies
• Usage patterns and feature interactions

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the ServiceHub platform
• Match clients with relevant contractors based on location and skills
• Process payments and prevent fraud
• Verify contractor identities and credentials
• Send transactional notifications (job updates, bid alerts, messages)
• Send marketing communications (with your consent)
• Improve and personalize your experience on the platform
• Analyze usage trends to improve our services
• Comply with legal obligations
• Resolve disputes and enforce our Terms of Service

3. Information Sharing

We do not sell your personal information. We share your information in the following circumstances:

With other users:

• Contractor profiles (name, photo, bio, skills, ratings) are visible to clients
• Job listings are visible to contractors in the relevant area
• Reviews are publicly visible on contractor profiles

With service providers:

• Stripe (payment processing)
• AWS / Cloudflare (hosting and storage)
• SendGrid (email communications)
• Background check providers (for contractor verification)
• Analytics providers (aggregated, anonymized data)

For legal reasons:

We may disclose information when required by law, court order, or government authority, or when we believe disclosure is necessary to protect rights, safety, or property.

4. Cookies

We use cookies and similar technologies to:

• Keep you signed in across sessions
• Remember your preferences (language, view settings)
• Analyze how you use our platform
• Deliver relevant advertising (with consent where required)

You can control cookies through your browser settings. Disabling certain cookies may affect platform functionality. We honor Do Not Track browser signals.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. We retain transaction records for 7 years for tax and legal purposes. After account deletion, we remove personal data within 30 days, except where retention is required by law. Anonymized data may be retained indefinitely for analytics purposes.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request your data in a portable format
• Opt-out: Unsubscribe from marketing communications at any time
• Object: Object to certain processing activities

To exercise these rights, contact us at privacy@servicehub.com. We will respond within 30 days.

7. Security

We implement industry-standard security measures to protect your information, including SSL/TLS encryption in transit, encryption at rest for sensitive data, regular security audits, access controls, and employee training on data security. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

ServiceHub is not intended for users under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that a user is under 18, we will promptly delete their account and associated data.

9. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses approved by the European Commission for transfers from the EEA.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice on our platform at least 30 days before the changes take effect. Your continued use of the platform after the effective date of the revised policy constitutes your acceptance of the changes.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact our Privacy Team: