Cookie Policy
Last updated: January 15, 2025
1. What Are Cookies
Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently, to provide a better user experience, and to give website owners information about how their site is being used.
We also use similar technologies such as web beacons, pixel tags, and local storage objects. All of these are collectively referred to as “cookies” in this policy.
2. Types of Cookies We Use
Essential Cookies
These cookies are strictly necessary for the Platform to function and cannot be disabled. They are usually only set in response to actions you take, such as logging in, setting your privacy preferences, or filling out forms. Without these cookies, services you have asked for cannot be provided.
- Authentication session tokens
- Security tokens (CSRF protection)
- Load balancing cookies
- Cookie consent preferences
Analytics Cookies
These cookies help us understand how visitors interact with ServiceHub by collecting and reporting information anonymously. This allows us to improve the Platform over time. We use analytics data to identify popular features, diagnose technical problems, and measure the effectiveness of our marketing.
- Page view and session tracking (Google Analytics)
- Error and crash reporting
- Performance monitoring
- Feature usage statistics
Preference Cookies
These cookies enable the Platform to remember choices you have made and provide enhanced, personalized features. For example, they may be used to remember your preferred language, your location for job search, or your dashboard layout preferences.
- Language and locale settings
- Job search filters and preferences
- Notification preferences
- UI layout and display settings
3. How to Manage Cookies
You have control over the cookies placed on your device. You can manage your preferences in several ways:
- Browser settings: Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all cookies, accept only certain types, or prompt you before accepting a cookie.
- Our cookie banner: When you first visit ServiceHub, you will see a cookie consent banner. You can choose which non-essential cookies to accept.
- Opt-out tools: For analytics cookies, you can opt out through the Google Analytics opt-out browser add-on or similar tools provided by third parties.
Note: Disabling essential cookies will prevent you from using core features of ServiceHub, including logging in and making payments.
4. Third-Party Cookies
Some cookies are placed by third parties who provide services on our behalf. These may include:
- Stripe — Payment processing. Stripe uses cookies to prevent fraud and ensure secure transactions. See Stripe's Privacy Policy.
- Google Analytics — Website analytics to understand usage patterns. Data is anonymized before processing.
- Intercom — Customer support chat widget. Used to provide real-time support when you contact us.
Third-party cookies are governed by the privacy policies of those third parties. We are not responsible for the content of those policies.
5. Cookie Retention
Cookies are retained for different periods depending on their purpose:
- Session cookies are temporary and deleted when you close your browser.
- Persistent cookies remain on your device for a set period. Authentication cookies are retained for up to 30 days. Preference cookies may be retained for up to 12 months.
- Analytics cookies are typically retained for 26 months before being anonymized.
6. Changes to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or applicable law. When we make significant changes, we will notify you via a notice on the Platform or by email. The date at the top of this policy indicates when it was last updated. Your continued use of ServiceHub after the effective date of changes constitutes your acceptance of the updated policy.
7. Contact Us
If you have questions about our use of cookies, please contact us at privacy@servicehub.com or write to ServiceHub, Inc., 123 Market Street, Suite 400, San Francisco, CA 94105.
You may also review our Privacy Policy and Terms of Service for more information about how we handle your data.